Desktop Technician

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA-posted 1 day ago
Full-time • Entry Level
Onsite • Charlotte, NC
501-1,000 employees
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The IT Desktop Technician provides front-line technical support for CEENTA’s clinical and administrative staff. This role ensures the efficient operation of desktop systems, applications, and peripherals in a healthcare environment, with a focus on supporting EPIC EHR and other mission-critical systems.

  • Serve as the first point of contact for IT support requests via phone, remote tools, and in-person assistance.
  • Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, printers, and mobile devices.
  • Support EPIC EHR users by resolving access, performance, and workflow-related issues in coordination with application support teams.
  • Install, configure, and maintain desktop operating systems and standard productivity applications.
  • Maintain accurate documentation of support activities in the ticketing system.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
  • Assist with onboarding and offboarding processes, including device setup and user access provisioning.
  • Ensure compliance with HIPAA, security policies, and IT standards.
  • Ability to meet the physical and mental demands of the position.
  • The ability to work on-site.
  • Predictable, reliable, and prompt attendance.
  • Responding to support calls from employees and patients, providing remote and onsite assistance to resolve technical issues.
  • Repairing hardware, upgrading and configuring computer systems, imaging devices, and ensuring reliable performance across clinical and administrative environments.
  • Strong troubleshooting skills in Windows OS, Microsoft Office Suite, and desktop hardware.
  • Familiarity with EPIC EHR workflows and support procedures.
  • Ability to communicate technical information clearly to non-technical users.
  • Proficiency with remote support tools and ticketing systems.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Customer-focused mindset with a commitment to service excellence.
  • Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Minimum 2 years of experience in a desktop support or help desk role, preferably in a healthcare environment.
  • Experience supporting EPIC EHR is strongly preferred
  • Relevant certifications (e.g., CompTIA A+, Microsoft MCP) are a plus.
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