Desktop Technician

Abacus Technology • Aberdeen Proving Ground, MD

2d • $52,000 - $67,000

About The Position

Abacus Technology is seeking a Desktop Technician to provide technical support for end users in an enterprise level environment at the Aberdeen Proving Ground. This is a full-time position.

Requirements

• 3+ years experience in a help desk or technical support role.
• Must be Security+ certified.
• Must hold or be able to obtain either of the following certifications within six months of hire: Server+ or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience supporting an enterprise service desk in a large and complex classified and unclassified network environment.
• Able to troubleshoot and repair desktops and laptops.
• Must have expertise in Windows operating systems 8/10 for PCs and 2012/2016 on the server-side.
• Knowledge of Windows PC and server configuration and integration.
• Experience with Remedy or similar trouble ticket system.
• Experience using and contributing to a knowledge management database.
• Able to handle high priority problem calls and interact with clients at varying organizational levels.
• Strong organizational skills and attention to detail with the ability to manage priorities.
• Must have outstanding oral communication and customer service skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Must be a US Citizen and hold a current Secret clearance.

Responsibilities

• Provide customers with in-depth telephone and desk-side technical support for software applications, networking issues, and remote access support.
• Install, configure, diagnose, repair, and upgrade servers, computer hardware, and equipment while ensuring optimal performance.
• Document the issues reported and the resolution of these issues in the ticketing database for historical tracking and reference.
• Support and maintain PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting, as required.
• Support a LAN/WAN system using TCP/IP connectivity.

Benefits

• Health and Dental Insurance
• 401(k) and Matching
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off
• Paid Holidays
• Professional Membership, Technical Training, Certification, and Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees