Desktop Technician - Temporary Position
About The Position
ATA Services, Inc. is seeking to hire a temporary Desktop Technician employee to work in Santa Fe, NM with the Department of Information Technology. This position is not remote. The assignment duration is 1 year with possible extension. The work involves bringing various computer systems (Windows, Apple, Android) into compliance by installing updates, implementing naming conventions and security tags, removing ESET and enabling Microsoft Defender, enrolling devices into Microsoft Intune, and performing vulnerability remediation. The role also includes identifying and implementing cloud environments, rebuilding computers for cloud-only setups, migrating data to OneDrive, reconfiguring equipment for new administrations, and setting up multi-factor authentication. Other duties as assigned.
Requirements
- 1 year of experience in installing, configuring, testing, troubleshooting, and repairing client computing devices, software, telecommunications, and/or audio-visual equipment.
- A minimum of a high school diploma or equivalent.
- Concepts of first and second-level response operations.
- Principles and practices of effective customer service.
- Basic operational characteristics of local and wide area network systems.
- Basic operational characteristics of communication systems, equipment, and devices.
- Basic operational characteristics of information technology, including computer hardware. and software components
- Basic operations, services and activities of a data center or server room.
- Basic methods and techniques of troubleshooting desktop computer and communications system hardware and software problems.
Responsibilities
- Bring Windows-based desktop, laptop, and tablet computers into compliance by installing all Windows, hardware, and software updates.
- Bring Apple desktop and laptop computers into compliance by installing all macOS updates.
- Bring Apple mobile phones and tablet computers into compliance by installing all iOS/iPadOS updates.
- Bring Android mobile phones and tablet computers into compliance by installing all OS and security updates.
- Bring desktop, laptop, and tablet computers into compliance by implementing the required hostname naming convention and Microsoft Defender tags.
- Bring mobile phones into compliance by implementing the required hostname naming convention and Microsoft Defender tags.
- Bring desktop, laptop, and tablet computers into compliance by removing ESET (antivirus) and enabling Microsoft Defender.
- Bring mobile phones into compliance by installing Microsoft Defender.
- Bring desktop, laptop, and tablet computers into compliance by enrolling the devices into Microsoft Intune.
- Bring mobile phones into compliance by enrolling the devices into Microsoft Intune.
- Bring desktop, laptop, and tablet computers into compliance through vulnerability remediation.
- Work with leadership to identify and implement cloud only and hybrid environments for supported agencies.
- Work with agencies to rebuild desktop, laptop, and tablet computers for cloud only environments.
- Work with stakeholders to migrate data from on-premises servers to OneDrive cloud storage.
- Pending election results, equipment at the Offices of the Governor and Lieutenant Governor could need to be reconfigured for new administrations.
- Work with agencies and users to setup multifactor authentication (MFA) utilizing the Microsoft Authenticator app or a hardware-based security token.
- Other duties and work as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
