Desktop Technician III

Axiom Path•North Charleston, SC

1d•Onsite

About The Position

Join a global technology-driven organization supporting critical manufacturing and business operations. This onsite IT team helps keep employees, devices, and local infrastructure operating reliably across multiple facilities. The environment combines hands-on technical troubleshooting with customer-facing support, cybersecurity compliance, endpoint management, and local infrastructure projects, making this a strong opportunity to build broad enterprise IT experience. This is a year-long assignment offering exposure to enterprise desktop support, endpoint security, networking, mobility, and manufacturing IT operations.

Requirements

0–3 years of desktop support, deskside support, or IT help desk experience.
Hands-on familiarity with Windows 10/11 and troubleshooting end-user hardware and software.
Understand Active Directory, including basic computer and user account administration.
Foundational knowledge of TCP/IP, DNS, DHCP, and network connectivity troubleshooting.
Comfortable configuring, deploying, imaging, and replacing desktops and laptops.
Strong customer service, troubleshooting, communication, documentation, and time-management skills.
Comfortable working independently onsite while following established IT and cybersecurity procedures.

Nice To Haves

Exposure to endpoint security or management platforms such as Tanium and CrowdStrike is highly valuable.
Experience with Microsoft 365, mobile device support, printing, and collaboration technology is beneficial.
Manufacturing or large enterprise IT support experience is preferred.
An associate degree in Information Technology, Computer Science, or a related discipline is preferred; equivalent practical experience may also qualify.

Responsibilities

Serve as a primary onsite IT resource for end users, resolving desktop, laptop, mobile device, printer, software, and connectivity issues.
Manage incidents and service requests through the ticketing system while escalating more complex infrastructure issues appropriately.
Configure, image, deploy, replace, and troubleshoot Windows computers and manufacturing workstations.
Perform Active Directory administration, device configuration, access setup, and domain-related support.
Help maintain endpoint security and management technologies, including Tanium and CrowdStrike.
Troubleshoot basic TCP/IP, DNS, DHCP, wireless, switch-port, and network connectivity issues.
Support mobile devices, SOTI device management, Zoom Rooms, Microsoft 365, and printing services.
Maintain accurate asset inventories and assist with endpoint, Active Directory, security, backup, and access audits.
Participate in local IT projects, infrastructure upgrades, equipment installations, and moves/adds/changes.
Educate users on corporate technology standards, security requirements, device usage, and available IT services.