Desktop Technician 2

LeadStack Inc. • El Dorado Hills, CA

2d • Onsite

About The Position

The main function of a Desktop Technician is to be responsible for the installation, configuration, and administration of Windows desktops. This role involves assisting in the software and hardware life cycle management processes, setting up new users, and supporting employees with various technical issues.

Requirements

• Associate's degree in a technical field such as computer science, computer engineering or related field required.
• 2-4 years' experience required.
• Knowledge of Windows OS.
• Experience with desktop installation and configuration.
• Experience troubleshooting desktop issues as well as mobile devices.
• Mac
• Windows
• Troubleshooting
• Customer Service

Nice To Haves

• Active Directory
• Entra

Responsibilities

• Installation, configuration, and administration of Windows desktops.
• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
• Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts.
• Support employees, both local and remote, with Desktop issues, account issues, access to various internal services.
• Troubleshoot software issues on employees' desktops/laptops.
• Some off hours support may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree