Desktop Systems Technician I

Sturdy Memorial Hospital•Attleboro, MA

2d•$22 - $34•Onsite

About The Position

Responsible for several aspects of hardware and software support across the PC environment. Oversee a ticket queue for submitted problems and requests. Provide customer service and technical support to staff. Collaborate and work solo on various projects and initiatives within the IT environment. Assist in tracking and maintaining of IT solutions database.

Requirements

Associates degree in related field of study
Work experience of up to 2 years may be substituted in lieu of education
Foundational understanding of Windows operating systems and applications
Excellent teamwork and communication skills
Strong organizational and multi-tasking skills
Sit for long periods of time.
Use their hands to handle, control, or feel objects, tools, or controls.
Repeat the same movements.
See details of objects that are less than a few feet away.
Speak clearly so listeners can understand.
Understand the speech of another person.

Nice To Haves

A+ Certification preferred
additional certifications (Microsoft in particular) are a plus
Experience working in a healthcare and/or customer service setting
Experience working within the M365 environment - products and apps, Entra, Intune, etc.

Responsibilities

Provide customer service and technical support to staff.
Oversee a ticket queue for submitted problems and requests.
Collaborate and work solo on various projects and initiatives within the IT environment.
Assist in tracking and maintaining of IT solutions database.
Hardware and software deployment and maintenance.
Maintain ticket queue and support documentation.
Assist with IT projects and initiatives.