Desktop Support

Bravera Careers•Bismarck, ND

About The Position

Bravera Holdings Corp. is hiring for a Desktop Support position in Bismarck, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward. The Desktop Support position is responsible for providing technical support of desktop computers, thin clients, laptops, applications and related technology to employees of Bravera Holdings Corp. and subsidiaries. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Will also assist in the maintenance and testing of network servers and associated equipment. Measures of Success: Capable of supporting and troubleshooting computer related software and hardware issues. Successful execution of Bravera’s Help Desk function including working within call center and help desk tickets. Providing prompt, efficient, and courteous service to all internal customers of Bravera via Help Desk calls and Help Desk tickets. Is a strong self-starter, promotes teamwork and open communication within the department and with all subsidiaries of Bravera.

Requirements

Associates Degree or higher highly preferred
up to 2 years’ experience supporting Windows desktop/laptop PC’s
experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PC’s
experience installing software, patches, updates, on desktops, laptops, servers
experience troubleshooting basic network, software, printing problems
customer service experience

Responsibilities

Assist with the installation, configuration, ongoing usability, and upgrade of desktop computers, laptops, tablets, thin clients, cell phones, printers, peripheral equipment, and software.
Will assist in developing procedures and programs to assure the integrity, security, reliability, and risk assessment of all communication systems including computer hardware, software, telecommunications, anti-virus programs, backup procedures, and other communication systems maintained for Bravera Holdings Corp. and its Subsidiaries; will assist with connectivity relating to these systems.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Works with staff to purchase hardware and software.
Assess functional needs to determine specifications for purchases.
Order computer and printer supplies as directed.
Maintain documentation on equipment and software.
Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
Responsible for providing prompt, efficient, and courteous service to all internal customers of Bravera Holdings Corp. and Subsidiaries.
The employee will adhere to all rules and regulations, including but not limited to the requirements of the Bank Secrecy Act.
In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.
Contribute to the overall success of the organization.