Desktop Support

TEKsystems•Camarillo, CA

3d•$25 - $35•Onsite

About The Position

Provide local client IT support for the customers programs Installing hardware/software, perform hardware refreshes, and manage break-fix of hardware/software.

Requirements

Desktop
Windows 10
Troubleshooting
Technical support

Responsibilities

Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
Record and track interactions with end-users and related activities in the service desk tool
Create Knowledge Base articles as repetitive issues arise
Provide site IT support encompassing: o PC configuration and troubleshooting - OS, hardware, and software; o PC maintenance/preventative maintenance; o PC replacement (tech refresh) o Network cabling activities, where applicable o Printer installation, networking, configuration and troubleshooting; o New user setup on Active Directory network; o Support for client applications; o Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support o Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc. o Maintain department loaner equipment and administer checkout process o Review and record daily event logs o Call software and hardware vendors to request service regarding defective products o Support equipment used in conference rooms and auditorium
Provide IT support for all local systems/applications
Perform project work as directed
Be an essential part of the LA Region IT Team supporting multiple sites
Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment