Desktop Support

TEKsystems•Nashville, TN

1d•$25 - $30•Onsite

About The Position

The primary responsibility of the IT Specialist I is to enable the client's employees to use technology efficiently. The IT Specialist I is expected to provide advanced technical support and troubleshooting to the client's associates while delivering exceptional customer service. Identify, triage, and resolve technical problems of moderate complexity. Accurately document, track, and monitor problems using applicable systems and tools. Provide support to end users for computer, application, system, device, access, and hardware issues. Accept various projects, develop work plans, and ensure timely completion as directed. Must have strong interpersonal skills and a desire to thrive in a team-oriented environment. Install and support company-required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets, wireless handheld scanners) and software. Be a resource to the IT Platforms (Local Backups, Local Servers, Local Networks, etc.) that may need assistance with projects and support of the day-to-day IT infrastructure at the location they support. Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks). Monitor hardware and application performance based on expected benchmarks and provide feedback to the IT manager. Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.), helping the client's users adapt and embrace technology to work more efficiently. Support conferencing/collaboration technology leveraging the client's solutions of Audio/Visual displays (Teams, telephony, etc.). Hardware configuration and deployment following the client's standards.

Requirements

2-4 years of experience- In-depth technical knowledge of workstation hardware and software, printers, network, and peripheral equipment like scanners, tape drives, etc.
Computer hardware and software troubleshooting
Strong customer service skills, ability to meet deadlines, and work independently.
Desktop
Windows 10
Troubleshooting
Help desk support
Hardware
Active directory

Nice To Haves

Embroidery Machines

Responsibilities

Identify, triage, and resolve technical problems of moderate complexity.
Accurately document, track, and monitor problems using applicable systems and tools.
Provide support to end users for computer, application, system, device, access, and hardware issues.
Accept various projects, develop work plans, and ensure timely completion as directed.
Install and support company-required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets, wireless handheld scanners) and software.
Be a resource to the IT Platforms (Local Backups, Local Servers, Local Networks, etc.) that may need assistance with projects and support of the day-to-day IT infrastructure at the location they support.
Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks).
Monitor hardware and application performance based on expected benchmarks and provide feedback to the IT manager.
Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.), helping the client's users adapt and embrace technology to work more efficiently.
Support conferencing/collaboration technology leveraging the client's solutions of Audio/Visual displays (Teams, telephony, etc.).
Hardware configuration and deployment following the client's standards.