Desktop Support

TEKsystems • Providence, RI

3d • $20 - $26 • Onsite

About The Position

This role focuses on the hardware lifecycle refresh, ensuring that our medical staff have the most up-to-date and reliable technology to provide exceptional patient care. you will be responsible for deploying hardware, troubleshooting issues, and providing top-notch customer service . Workstation Builds, Printer Refresh, and Laptop/Desktop Refresh. Candidates must be flexible and willing to adapt to evolving business needs and workload fluctuations.

Requirements

• Experience with hardware deployment and network connectivity.
• Strong troubleshooting skills, particularly with Level I issues.
• Familiarity with IT Service Management (ITSM) processes.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Coachable, adaptable, and a self-starter.
• Desktop Troubleshooting
• Hardware support
• Customer service
• Windows 10/11 Support
• Technical support

Responsibilities

• Deploy hardware and ensure devices are properly connected to the network.
• Troubleshoot Level I issues in real-time.
• Understand intake processes related to IT Service Management (ITSM).
• Collaborate effectively with team members while also being able to work independently.
• Interact with medical staff, providing exceptional customer service and support.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees