Desktop Support

TEKsystems•Village of Mineola, NY

5d•$24 - $25•Onsite

About The Position

Technical Support & Device Management: Perform computer imaging, upgrades, and deployment of PCs and printers. Configure and support Wyse terminals. Set up and configure mobile devices, including iPhones and iPads. Install and support clinical software applications. Implement, install, maintain, and support end-user infrastructure equipment and software, including PDAs, Mac and PC workstations, printers, LAN-connected devices, AV systems, video conferencing, and telephony. Troubleshoot and resolve common hardware and software issues across supported systems. Conduct proactive diagnostic checks to ensure device performance and security compliance. Perform regular checkpoint rounds to ensure all equipment is fully operational. Maintain proper wire management, including before-and-after documentation. Customer Service & Communication: Communicate technical concepts, MCIT policies, and sensitive messages to end users in a clear, service-oriented manner. Provide one-on-one training and guidance on hardware, software, and standard procedures. Deliver exceptional customer service across all organizational levels with a solution-first attitude. Follow established communication standards to ensure alignment with MCIT messaging. Serve as a technical resource and provide recommendations on hardware and software acquisitions. Operational Support & Documentation: Ensure all electronic and physical security policies for computers, data, and IT infrastructure are followed. Create and maintain documentation, including problem resolutions, configuration guidelines, and end-user instructions. Monitor assigned queues in the Front Range ticketing system, record real-time journal entries, and close tickets within service-level expectations. Meet daily ticket resolution targets and monthly performance goals, including the use of mobile tools for on-site support. Complete all administrative tasks in a timely manner, such as Innotas updates, journal entries, and use of standard email templates. Projects & Improvements: Participate in planning and implementing small projects or department-specific initiatives. Support installations, rollouts, and upgrades of new hardware, software, systems, servers, and networks. Strive to reduce mean time to resolution while maintaining quality and consistency of support.

Requirements

Desktop
Windows 10
Support
Troubleshooting
Active directory
Windows
Customer service
Technical support
Office 365
Deployment
Hardware
Imaging
O365
Ticketing system
Outlook
Microsoft office

Nice To Haves

Healthcare experience
A+ Certification

Responsibilities

Perform computer imaging, upgrades, and deployment of PCs and printers.
Configure and support Wyse terminals.
Set up and configure mobile devices, including iPhones and iPads.
Install and support clinical software applications.
Implement, install, maintain, and support end-user infrastructure equipment and software
Troubleshoot and resolve common hardware and software issues across supported systems.
Conduct proactive diagnostic checks to ensure device performance and security compliance.
Perform regular checkpoint rounds to ensure all equipment is fully operational.
Maintain proper wire management, including before-and-after documentation.
Communicate technical concepts, MCIT policies, and sensitive messages to end users in a clear, service-oriented manner.
Provide one-on-one training and guidance on hardware, software, and standard procedures.
Deliver exceptional customer service across all organizational levels with a solution-first attitude.
Follow established communication standards to ensure alignment with MCIT messaging.
Serve as a technical resource and provide recommendations on hardware and software acquisitions.
Ensure all electronic and physical security policies for computers, data, and IT infrastructure are followed.
Create and maintain documentation, including problem resolutions, configuration guidelines, and end-user instructions.
Monitor assigned queues in the Front Range ticketing system, record real-time journal entries, and close tickets within service-level expectations.
Meet daily ticket resolution targets and monthly performance goals, including the use of mobile tools for on-site support.
Complete all administrative tasks in a timely manner, such as Innotas updates, journal entries, and use of standard email templates.
Participate in planning and implementing small projects or department-specific initiatives.
Support installations, rollouts, and upgrades of new hardware, software, systems, servers, and networks.
Strive to reduce mean time to resolution while maintaining quality and consistency of support.