Desktop Support Technician

TEKsystems

1d•$17 - $26•Onsite

About The Position

The Desktop Support Specialist is responsible for providing hands‑on technical support for end users in a predominantly Microsoft Windows environment. This role ensures the reliability, performance, and security of desktops, laptops, peripherals, and core productivity applications. The ideal candidate excels at troubleshooting, customer service, and working in a fast‑paced environment with strong attention to detail.

Requirements

2–4 years of experience in desktop or end‑user support, preferably within a Windows‑focused environment.
Strong knowledge of Windows 10/11, Microsoft 365, and standard productivity applications.
Experience with Active Directory administration and workstation imaging tools.
Solid troubleshooting skills for hardware, software, and basic network issues.
Experience supporting VPN, remote access, and mobile devices (iOS/Android).
Excellent customer service, communication, and problem‑solving skills.
Ability to work independently and prioritize multiple tasks effectively.
Ability to lift, move, and set up equipment as needed.

Nice To Haves

Familiarity with Intune, SCCM, MDT, or other configuration management tools.
Experience with Azure AD/Entra ID, MFA, and identity lifecycle tasks.
Knowledge of ITIL/ITSM practices and ticketing systems such as ServiceNow, Cherwell, Jira, or Freshservice.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.

Responsibilities

Provide day‑to-day technical support for Windows 10/11 workstations, laptops, and associated peripherals (printers, monitors, docking stations, etc.).
Diagnose and resolve hardware, operating system, application, and connectivity issues.
Install, configure, and update desktop systems, ensuring compliance with organizational standards and security requirements.
Manage user accounts, password resets, permissions, and group memberships through Active Directory and/or Azure AD.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Perform workstation imaging, deployments, patching, and routine maintenance using tools such as Intune, SCCM, or similar platforms.
Troubleshoot network-related issues, including VPN connectivity and basic TCP/IP problems.
Provide remote support for offsite employees using secure remote‑access tools.
Maintain accurate ticket documentation, asset tracking, and support records in the ITSM system.
Follow established IT procedures, security guidelines, and change management processes.
Collaborate with higher‑tier teams on escalations, system improvements, and project work.
Assist with onboarding/offboarding activities, including device preparation and account set‑up.
Participate in occasional on‑call or after‑hours support as needed.