Desktop Support Technician

University of Arkansas System • Fayetteville, AR

1d

About The Position

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users. This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets; creating documentation regarding end user support solutions to expedite future support requests; performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware; transport and deployment of IT hardware including desktop computers, monitors, printers, projectors, telephony equipment and others as assigned. In addition, the Desktop Support Technician will function as tier-2 support resource for campus staff and IT peers; execute IT hardware inventory and update historical inventory records to reflect status, and perform other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• The formal education equivalent of a bachelor’s degree in computer science, computer applications, mathematics, or a related field; plus, at least two years of experience in computer support OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus, at least five years of experience in computer support
• Applicable equivalencies may be considered on the above qualifications.
• In-depth knowledge of Windows and Mac operating systems
• Strong customer service skills
• Strong communication skills
• Ability to analyze computer system problems or error and devise corrective measures
• Ability to read and interpret technical literature and documentation

Nice To Haves

• At least two years supporting Windows and Mac computers
• Experience installing and configuring Operating Systems using Endpoint management software (i.e., KACE, SCCM, or similar)
• Experience with networking essentials, operating systems, audio/video systems, and software troubleshooting
• Experience with remote software and hardware support
• Basic understanding of the TCP/IP model

Responsibilities

• supporting and maintaining technology equipment and software
• fulfilling support requests as submitted by end users
• providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets
• creating documentation regarding end user support solutions to expedite future support requests
• performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware
• transport and deployment of IT hardware including desktop computers, monitors, printers, projectors, telephony equipment and others as assigned
• function as tier-2 support resource for campus staff and IT peers
• execute IT hardware inventory and update historical inventory records to reflect status
• perform other duties as assigned
• create and maintain collegial, harmonious working relationships with others

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level