Desktop Support Technician

Colville, Inc.•Anchorage, AK

About The Position

Looking for more than just another IT job? At Colville, you’ll take on real challenges, support critical operations across Alaska, and be part of a team that values skill, reliability, and getting the job done right. Are you a hands-on problem solver who thrives in a fast paced, people focused environment? We are looking for a Desktop Support Technician who is ready to bring technical expertise and energy to a team that keeps our operations running smoothly every day. At Colville, you are not just another employee. You are part of a team that supports essential operations in some of the most unique environments in Alaska. We take pride in our work, support each other, and provide opportunities to grow your skills in a dynamic and rewarding setting.

Requirements

3 to 5 plus years of experience supporting PC hardware and software
Strong troubleshooting skills beyond basic desktop support
Experience with hardware repair including motherboards, RAM, hard drives, and CPUs
Solid understanding of Windows operating system issues including blue screens, Outlook, and network printers
Basic network troubleshooting skills and ability to support infrastructure as smart hands
Experience working in an enterprise environment, manufacturing experience is a plus
Strong written communication and documentation skills
Ability to manage multiple tasks and work independently
A positive, high energy approach to problem solving and customer service
Professional, team oriented mindset with a process driven approach

Responsibilities

Managing and tracking work through a ticketing system
Repairing, testing, imaging, and maintaining desktops, laptops, printers, and related hardware
Troubleshooting software, hardware, and peripheral issues
Setting up, configuring, and deploying new equipment
Supporting asset management and inventory tracking
Installing, moving, adding, and changing hardware and software
Ensuring timely follow up and resolution of support tickets
Assisting with server maintenance, upgrades, and patching
Performing backups, recovery procedures, and security tasks
Diagnosing and reporting outages of critical systems
Assisting with network troubleshooting and physical network maintenance
Providing in person technical support to end users
Backing up and transferring user data
Helping improve and document IT processes
Supporting IT team workflows, escalations, and ongoing operations
Traveling occasionally to Colville locations including Anchorage, Fairbanks, Prudhoe Bay, and Valdez

Benefits

We offer medical, dental, and vision coverage, a generous employer HSA contribution, company profit sharing, and a competitive 401(k) retirement match. Colville also provides access to disability and life insurance so you can focus on your work with peace of mind.

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