Desktop Support Technician

Salas O'Brien•Schenectady, NY

10h•$23 - $28•Onsite

About The Position

M/E Engineering is interviewing for a Desktop Support Technician in our Schenectady, NY office for our growing information technology team. We are a full-service mechanical, electrical, and plumbing/fire protection engineering firm providing design and technology services to our clients. Our team of nearly 200 engineers and design professionals work to create built environments that support a sustainable future for the communities we live in, work in, and care deeply about. M/E Engineering is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. M/E Engineering has recently merged with Salas O’Brien. About Salas O’Brien Founded in 1975, Salas O’Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We know that tomorrow’s requirements are today’s opportunities, and we are here to design lasting solutions for pressing challenges. We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for data centers, healthcare, science and technology, high-rise buildings, clean energy, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more. Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every day. Job Summary The Desktop Support Technician provides onsite and remote employee technical support. Onsite Location : Schenectady NY

Requirements

Associate's degree and/or bachelor’s degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
Interpersonal communication skills.
Ability to provide clear instructions to others.
Organizational and project management skills.
Ability and willingness to live the M/E Engineering values of Stewardship, Approachability, Design Excellence, Professionalism, and Integrity.

Nice To Haves

Computer Information Technology entry level certification(s) such as CompTIA A+ or Network + preferred.

Responsibilities

Maintains desktops, printers, and mobile devices for engineers, administrative staff, and the leadership team
Responds to the needs of various questions of network users concerning hardware, access to resources, and the operation of various software programs.
Establishes and maintains network users, user environment, directories, and security.
Manages operating systems and data backups for the local office
Troubleshoots entry-level network problems, escalating to the Network Engineer and Network Manager as needed
Maintains and operates office audio including visual equipment necessary for critical business communications
Coordinates software and hardware upgrades under the direction of the Network Manager and Network Engineer.
Communicates with office partners to develop office technology needs to be escalated to the Network Manager and the Director of Information Technology
Trains users on new and modified equipment.
Responds to occasional off-hours or weekend network emergencies.
Travels to other M/E Engineering offices to attend meetings and to cover time off for team members occasionally
Works with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives.