Desktop Support Technician

BAE Systems • Anniston, AL

37d • $45,978 - $73,564

About The Position

This position provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.

Requirements

• 3+ years IT and A/V support experience
• Proven proficient multimedia A/V skills including but not limited to A/V system installation, configuration and operation
• Proven advanced working knowledge of Microsoft Windows
• Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting
• High School degree or equivalent

Nice To Haves

• Certified Technology Specialist (CTS) certification

Responsibilities

• Provide custom complex A/V diagnosis and solution planning and design
• Provide A/V equipment maintenance, repair and troubleshooting
• Provide sound/mix board, speaker and microphone operation
• Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements
• Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Report design, reliability and maintenance problems or bugs to management
• Provide customer installation and training when applicable
• Provide support to customer/users where the product is highly technical or sophisticated in nature
• Communicate with product/vendor support personnel and potentially the customer when the customer's problem cannot be resolved directly by internal resources.

Benefits

• health, dental, and vision insurance
• health savings accounts
• a 401(k) savings plan
• disability coverage
• life and accident insurance
• employee assistance program
• a legal plan
• discounts on things like home, auto, and pet insurance
• paid time off
• paid holidays
• paid parental, military, bereavement, and any applicable federal and state sick leave
• Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards
• Other incentives may be available based on position level and/or job specifics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees