Desktop Support Technician

The Staff Pad•Blue Ridge, GA

3d•Onsite

About The Position

The Staff Pad has partnered with a reputed healthcare organization in Blue Ridge, GA and we are looking for a customer-focused and tech-savvy Desktop Support Technician to join a growing IT team. As a Support Technician, you will be the go-to resource for employees and end users, providing hands-on technical support, troubleshooting, and maintaining the technology that keeps our business running smoothly. This role requires technical expertise and customer service skills to deliver exceptional user support.

Requirements

Minimum 2 years of IT support, desktop support, or help desk experience
Strong knowledge of Microsoft Windows, Microsoft Office, basic networking and products/services
Excellent customer service, communication, problem-solving skills and basic math skills
Highly organized with the ability to prioritize and manage multiple tasks
Ability to work independently and as part of a team

Nice To Haves

Experience with hardware setup, troubleshooting, and equipment management is preferred

Responsibilities

Provide friendly and professional technical support via phone, email, and in person
Troubleshoot hardware, software, networking, and system issues
Assist users with product installation, usage, and day-to-day technology needs
Configure, deploy, and maintain desktop, laptop, and peripheral equipment
Manage daily system backups and maintain accurate asset tracking records
Research and resolve technical issues while delivering exceptional customer experience
Collaborate with internal teams to escalate and resolve complex problems
Prepare documentation, reports, and support records as needed
Perform additional IT-related duties to support business operations