Desktop Support Technician
About The Position
Join Our Award-Winning Team as a Desktop Support Technician! Location: Goodlettsville, TN Pay Range: Pay Range: $22.00- $23.50/hour Do you enjoy solving technical challenges while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for a Desktop Support Technician to ensure smooth IT operations and provide excellent technical support to our employees. __________________________________________________________________________________ Our Mission At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions. ______________________________________________________________________ What You’ll Do Maintain and monitor end-user workstations and laptops in a LAN and WAN environment. Investigate and resolve user issues, ensuring seamless IT operations. Install, configure, and maintain computers, network cabling, and related equipment. Troubleshoot hardware, software, and connectivity issues to ensure optimal performance. Provide end-user training and support for company-supported applications. Assist with Active Directory administration, Azure AD support, and Okta Identity Management. Manage asset inventory, help desk software, and phone system users. Ensure confidentiality and security of company information. ______________________________________________________________________ Why Choose ACSI? Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2024). A Culture of Respect: We treat everyone with Fairness, Friendliness, Dignity, and Respect (FFDR). Opportunities for Growth: Ongoing training and career advancement opportunities. Newly Remodeled HQ: Work in a modern and welcoming corporate office just outside Nashville. If you're a tech-savvy problem solver who enjoys helping others, apply today to join our dynamic IT team at ACSI!
Requirements
- 1-2 years of site support experience required.
- Knowledge of workstations, laptops, Office applications, and Windows 10/11.
- Ability to communicate technical information to non-technical personnel.
- Strong troubleshooting and problem-solving abilities.
- Full-time, onsite/in-office (40 hours/week), with potential evening and weekend work as needed.
- Ability to lift/move up to 50 lbs occasionally.
Nice To Haves
- Experience with Active Directory, Azure AD, and SharePoint support is a plus.
Responsibilities
- Maintain and monitor end-user workstations and laptops in a LAN and WAN environment.
- Investigate and resolve user issues, ensuring seamless IT operations.
- Install, configure, and maintain computers, network cabling, and related equipment.
- Troubleshoot hardware, software, and connectivity issues to ensure optimal performance.
- Provide end-user training and support for company-supported applications.
- Assist with Active Directory administration, Azure AD support, and Okta Identity Management.
- Manage asset inventory, help desk software, and phone system users.
- Ensure confidentiality and security of company information.
Benefits
- Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2024).
- A Culture of Respect: We treat everyone with Fairness, Friendliness, Dignity, and Respect (FFDR).
- Opportunities for Growth: Ongoing training and career advancement opportunities.
- Newly Remodeled HQ: Work in a modern and welcoming corporate office just outside Nashville.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
