Entry-Level Desktop Support Technician

Global Data Consultants•Franklin Park, PA

About The Position

GDC IT Solutions is currently seeking a motivated Entry-Level Desktop Support Technician to join our IT team. This role will provide foundational technical support to end users, assist with hardware and software setup, and support core IT systems such as Active Directory and Office 365. This is an excellent opportunity for someone looking to grow their career in IT, gain hands-on experience, and develop skills in system administration and technical support.

Requirements

Associate degree in Information Technology or related field (or equivalent training/experience)
Basic understanding of: Windows OS
Basic understanding of: Active Directory
Basic understanding of: Microsoft Office / Office 365
Strong problem-solving and troubleshooting skills
Good communication and customer service skills
Ability to work independently and as part of a team

Nice To Haves

Internship or hands-on experience in an IT support role
Exposure to: Azure AD / Office 365
Exposure to: PC imaging and deployment
Exposure to: Networking fundamentals (DNS, DHCP basics)
Familiarity with ticketing system

Responsibilities

Provide basic technical support to end users for hardware, software, and connectivity issues
Assist with setup, imaging, and configuration of desktops, laptops, and mobile devices
Support user account creation and maintenance in Active Directory and Office 365
Help troubleshoot and resolve issues related to printers, scanners, and office equipment
Assist with email setup and support (Outlook, Exchange, mobile devices)
Support file sharing and folder access permissions
Respond to help desk tickets and escalate more complex issues as needed
Assist with inventory tracking and asset management
Provide support for basic networking issues (connectivity, Wi-Fi access)
Follow IT procedures and document solutions