Desktop Support Technician

iClassPro Inc • Longview, TX

1d

About The Position

The Desktop Support Technician will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.

Requirements

• Excellent communication skills, as well as interpersonal and customer service skills.
• Professional and pleasant telephone/chat mannerisms.
• Ability to explain technical issues to technical and non-technical employees.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Knowledge of MAC/PC maintenance, troubleshooting, and support.

Responsibilities

• Facilitates the onboarding/offboarding process related to employee access and devices.
• Ensures desktop activities sustain established policy, procedure, and documentation.
• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Facilitates the onboarding/offboarding process related to employee access and devices.
• Consult with users to determine steps and procedures to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, including using diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technological innovations and trends.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed