Desktop Support Technician

TEKsystemsKansas City, KS
2d$24 - $27Onsite

About The Position

This position operates under the direction of the Desktop Engineering team and is responsible for maintaining reliable, secure, and well‑managed endpoint environments.

Requirements

  • Able to demonstrate superior customer service skills
  • Able to communicate and translate technical topics into easy-to-understand concepts
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to clearly document technical processes
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
  • Working knowledge of Active Directory Users and Comp
  • Working knowledge of Apple products including iPhone, iPad and Mac Computers
  • Troubleshooting and management skills of Apple systems
  • Must be able to read, write and speak English

Responsibilities

  • Monitor the Endpoint Architecture incident/task queue throughout the day.
  • Perform first‑level triage, reach‑outs, and resolution for common endpoint issues.
  • Document troubleshooting steps, resolution details, and escalate issues as needed.
  • Assist with trend identification and recurring issue reporting to support continuous improvement.
  • Maintain Windows, MacOS, iOS and Android endpoints
  • Support onboarding tasks such as device setup, VPN configuration, and general access validation.
  • Provide support for endpoint issues including OS, applications, connectivity, and authentication.
  • Assist users both onsite and remote through clear, professional communication.
  • Participate in hardware and software lifecycle processes (device preparation, basic software deployment).
  • Support quality assurance tasks for new builds or packages prepared by Desktop Engineering.
  • Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEM‑related issues).

Benefits

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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