Desktop Support Technician

TEKsystems•Kansas City, KS

2d•$24 - $27•Onsite

About The Position

This position operates under the direction of the Desktop Engineering team and is responsible for maintaining reliable, secure, and well‑managed endpoint environments.

Requirements

Able to demonstrate superior customer service skills
Able to communicate and translate technical topics into easy-to-understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Comp
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Troubleshooting and management skills of Apple systems
Must be able to read, write and speak English

Responsibilities

Monitor the Endpoint Architecture incident/task queue throughout the day.
Perform first‑level triage, reach‑outs, and resolution for common endpoint issues.
Document troubleshooting steps, resolution details, and escalate issues as needed.
Assist with trend identification and recurring issue reporting to support continuous improvement.
Maintain Windows, MacOS, iOS and Android endpoints
Support onboarding tasks such as device setup, VPN configuration, and general access validation.
Provide support for endpoint issues including OS, applications, connectivity, and authentication.
Assist users both onsite and remote through clear, professional communication.
Participate in hardware and software lifecycle processes (device preparation, basic software deployment).
Support quality assurance tasks for new builds or packages prepared by Desktop Engineering.
Perform basic troubleshooting of deployments or updates (e.g., SCCM/MEM‑related issues).