McComb, MS

Heunets•McComb, MS

About The Position

The Desktop Support Technician provides hardware and software support to employees and incoming new hires. The role also assists with weekly reporting, inventory management, and other administrative tasks. The successful candidate provides professional customer service to a wide variety of users and adapts quickly in a dynamic environment. The position requires travel between offices, up to 150 miles.

Requirements

Preferably 3–5 years of IT experience, including technical training.
Knowledge of Windows and Macintosh platforms, including portable devices, and Microsoft Office applications.
Experience imaging Windows 10 operating systems.
Familiarity with basic network concepts, including TCP/IP, Windows Networking, and Ethernet.
Experience with networked printers, including queue creation and server maintenance.
Experience using PC-based word-processing, presentation, and email software is preferred.
Experience using PC-based spreadsheet software sufficient to develop formulas, perform calculations across multiple worksheets, and use functions is preferred.
Ability and willingness to work extended hours or a modified schedule for planned activities or emergencies.
Outstanding customer-service and interpersonal skills.
Strong organizational skills and ability to prioritize competing requests.
Experience working in or supporting a call-center or help-desk environment.
MCP and/or A+ certifications.
Aptitude for learning.
Excellent oral and written communication skills.
Ability to work in teams and a team environment.
Ability to lift up to 50 pounds.
Own car for transportation; mileage will be reimbursed according to policy.
Valid driver's license.

Nice To Haves

PC-based word-processing, presentation, and email software experience.
PC-based spreadsheet experience, including formulas, calculations across multiple worksheets, and functions.
MCP and/or A+ certifications.

Responsibilities

Image and install software on Windows and Apple laptops and desktops, including IMAC installations, moves, additions, and changes, and provide remote support.
Troubleshoot post-deployment issues across Windows, Macintosh, and mobile-device platforms.
Install and repair printers, including networked printers.
Coordinate hardware disposal, redeployment, asset reclamation, shipping, data backup and recovery, hardware refreshes, warranty and out-of-warranty repairs and replacements, and depot services.
Provide walk-up, executive (VIP), and audio/video support, including health checks.
Manage spare parts, inventory, assets, and depot operations; tag assets and enter incoming equipment into the asset management system.
Coordinate external vendors and suppliers for dispatch support and hardware repairs.
Identify and resolve hardware and software application conflicts.
Open and close service requests and manage their classification, assignment, tracking, and completion.
Collaborate with cross-functional teams to onboard new hires and ensure hardware is assigned and updated in the management system.
Provide weekly reports on physical inventory counts and record weekly hardware outflows.
Ensure resolutions comply with company standards and policies.