Desktop Support Technician - DSTECHVG

NavitasPartners•Columbia, SC

23d•Onsite

About The Position

A organization is seeking a skilled Desktop Support Technician to provide on-site IT support at its headquarters location. Working under general supervision, this role supports desktop operations, endpoint deployments, and user technical assistance while ensuring compliance with established IT and asset management standards.

Requirements

4+ years of experience supporting desktop and networked systems
4+ years of experience with computer deployment, operation, and repair
4+ years of experience with hardware and software installation
4+ years of hands-on experience with Microsoft Endpoint Configuration Manager (MECM)
Strong knowledge of desktops, laptops, tablets, printers, and scanners
High School Diploma (required)

Nice To Haves

Experience working with a Help Desk ticketing system
Familiarity with NTS Network
Experience with Active Directory and/or Microsoft Intune
Associate’s or Bachelor’s degree in a related field preferred
Relevant education may substitute for required work experience

Responsibilities

Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM)
Verify successful endpoint builds by ensuring: BitLocker encryption keys are stored in Active Directory and Intune, MECM Client is installed and operational, Devices remain connected to the network for at least 2.5 hours post-build
Ensure all required software listed on build sheets is installed
Provide technical support for endpoint hardware and software issues
Diagnose, troubleshoot, and resolve user-reported issues; document work in the Help Desk ticketing system
Perform routine maintenance and coordinate vendor repairs as needed
Track and document all assigned IT assets (desktops, laptops, tablets, monitors, printers, scanners, docking stations) in the designated IT Asset Management System
Assist with the removal, disposal, and salvage of obsolete equipment per established procedures
Support endpoint deployments for new and existing end users
Perform other related duties as assigned
Ensure all backup tablets are connected to the network via patch cable to receive monthly security updates
Power on tablets and connect them starting the second Friday of each month through 12:00 PM the following Wednesday
Log in using the local account prior to shutdown on Wednesday
Ensure iPads are powered and connected for the same update window (login not required)