Desktop Support Technician

ASG Information Technologies • Wallingford, CT

92d • Onsite

About The Position

A growing organization in Milford is seeking a hands-on, proactive Desktop Support Technician to join their onsite IT operations. This role is designed to streamline front-end support and reduce reliance on external deployment resources, with a clear ROI tied to a structured PC replacement schedule and potential project participation

Requirements

• 3+ years of support experience ideally in a mix of helpdesk situations and onsite roles
• Familiarity with macOS support and strong windows background
• Some server familiarity/understanding of IT business concepts.
• Strong PC hardware/software troubleshooting skills as well as application skills
• General networking knowledge; certification preferred or planned within first year
• Ability to work independently and communicate effectively with technical and non-technical staff

Nice To Haves

• Certifications such as Network+, Comptia A+, Microsoft or other vendor certifications preferred
• Server experience desired
• 365 administration/experience

Responsibilities

• Perform desktop and laptop installations, replacements, and troubleshooting
• Assist users and be the front end of the support experience
• Work and resolve reactive tickets and work on proactive tasks as designated by the business and external IT provider
• Provide onsite support for end users across Windows and macOS environments
• Handle basic equipment swaps and front-line technical issues
• Occasionally support off-hours requests based on QTL’s operational needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed