Desktop Support Technician
About The Position
The Desktop Support Technician will be responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. This position will be a Client based position. Only local candidates will be considered.
Requirements
- 4+ years of desktop support experience
- A+ Certification
- Proven customer service background
- Knowledgeable of Windows 10 Operating System environment
- iPhone support experience
- Good verbal and written communication skills
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Strong troubleshooting skills
Responsibilities
- Execute service delivery (IMAC, Break Fix, Desk Side Support)
- Diagnoses and troubleshoot Level 2 problems encountered with computer hardware, software and peripherals
- Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction
- Coordinates user requests with external vendors per policies and procedures
- Handles problems that the first tier of help desk support is unable to resolve
- Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up
- End user support and work on tickets
- Coordination between onsite and offshore for user problems to help resolve issues
- Imaging Laptops and Desktops for new users
- Workstation moves within and across Buildings
- Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)
- 3rd Party vendor coordination for Application Support and Printers
- Meeting Rooms and Conference room setups (IT related only)
- Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.
- Availability and Support during outages and maintenance windows
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally-required benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
