Desktop Support Technician

TEKsystems • San Diego, CA

4d • $20 - $23 • Onsite

About The Position

We are currently looking to hire a Desktop Support Technician in our San Diego, CA location. This position is critical for onboarding and offboarding corporate end users, as well as providing onsite hardware support. This includes configuration and/or imaging, testing/troubleshooting, and documentation of new tech hardware to be used at our advisor locations. In addition, they will be responsible for inventory, asset management, shipping/receiving, and additional activities related to our remote office deployments.

Requirements

• 1-3 years of experience with Windows OS and MS Office products
• 1-2 years of hands-on desktop support experience
• Strong customer service and communication skills
• Working knowledge of tech inventory and asset management concepts

Responsibilities

• Imaging of computer equipment (laptops) using SCCM, deployment scripts and checklists
• User profile setup for Windows devices, including configuration of various productivity and 3rd party software and applications
• Configuration of additional hardware including VOIP phones, network appliances (routers/switches), copiers/printers, etc.
• Troubleshoot hardware issues and trigger warranty processes with various manufacturers as needed
• Provide a high level of customer service to internal employees and customers on a daily basis
• Shipping/receiving equipment from our variety of vendors and sending to customers
• Weekly inventory process including organization and labeling for easy location as well as working with internal teams to obtain additional stock
• Track and catalog equipment sent to customers (documenting serial numbers and assigning in ITAM databases)
• Work with Asset Management team and vendors for end-of-life equipment for proper documentation and recycling of assets
• Update and maintain documentation relative to this position in approved tools and databases
• Drive continuous improvement by thinking out of the box for potential solutions or ideas around streamlining back-office operations and tasks.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees