Desktop Support Technician

San Antonio Shoe Inc•San Antonio, TX

11h

About The Position

SAS has an opening for a Desktop Support Technician. The Desktop Support Technician will be responsible for maintaining all IT-related equipment. The primary duties include taking helpdesk phone calls and tickets from end users and updating software and hardware for all IT equipment. Additional duties include replacing, testing, and building PC hardware for SAS end users. You will need the ability to work collaboratively and independently with excellent technical knowledge of all operating systems. You will be working closely with multiple departments within SAS shoes.

Requirements

Must have technical knowledge of Microsoft Windows, IOS, Android, and Linux operating systems.
Troubleshoot issues with voice, data, applications, and anything else at a Level 1 tier.
Customer Service experience is required
Computer hardware proficient
Basic networking knowledge of TC/IP, firewall, and basic protocols
Ability to create and improve technical documentation
Participate in the development of user training programs and recommend changes
Identify and escalate problems requiring escalation.
Must be a self-starter with the desire to take initiative.
Ability to work collaboratively or independently.
Effective listening skills and verbal communication, maintaining proper phone etiquette
Be self-motivated, detail-oriented, and have a strong work ethic.
Maintain safety regulations and requirements while in the factory and warehouse areas.
Ability to work on-call, after hours and weekends.
May be required to work non-traditional hours.
Reliable Transportation
Ability to organize and prioritize daily work and work with minimal supervision.
Must be a self-starter with the desire to take the initiative.
Ability to work collaboratively or independently.
Must be accountable for their actions.
Be respectful at all times.
Asks for and offers others help when needed.
Be self-motivated and have a strong work ethic.
Must be able to lift 30 lbs.
Must be able to sit or stand for 8 – 10 hours.

Nice To Haves

Manufacturing systems experience a plus
Help Desk experience is a plus
COMPTIA training is a plus
Point of Sale(POS) experience is a plus
PCI Compliance experience a plus
Demonstrate outside-the-box thinking

Responsibilities

Maintaining and supporting all computer operations.
Problem-solving and troubleshooting computer-related issues
Maintain IOT(Internet of Things) equipment
Ability to work in a team environment
Monitoring specific service alerts and performing proper remediation or escalation
Perform software installations, build and implement computer images for deployments
Maintain IT security standards in the desktop support area
Assist, support, and work on server system upgrades as directed
Understanding and ability to run network cabling
Active Directory and file storage administration
Network and email administration
Verbal communication and proper phone etiquette
Multi-tasking capabilities
Up to 10% of travel
Perform daily duties as directed.