Desktop Support Technician - Jacksonville, FL

Military Spouse Corporate Career Network • Jacksonville, FL

8d • Onsite

About The Position

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Jacksonville, FL and provide end-user support. This technician will be required to work rotations on call.

Requirements

• Minimum 3 to 5+ years of experience supporting PC Hardware and software
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required
• Experience working in enterprise environment
• Ability to handle multiple projects
• Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Energetic, professional, heads-down, social, and process driven personality works well in this environment

Nice To Haves

• Ideally, experience supporting in a manufacturing enterprise environment

Responsibilities

• Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
• Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Ability to setup, configure, and add all hardware
• Experience with asset management
• Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and / or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed