Desktop Support Technician St Louis MO location onsite

IPolarity LLC•Hanover Township, NJ

6d•$25 - $30•Onsite

About The Position

This role is for a Desktop Support Technician responsible for providing on-site IT support in St. Louis, MO. The technician will act as the primary point of contact for IT-related issues at the location, ensuring seamless coverage and support with minimal escalations. The role requires a strong focus on customer service, particularly with CXO-level clients, employing a 'white glove' approach. The ideal candidate will be a team player and an individual contributor, eager to learn new technologies, take ownership of issues, and drive results. Responsibilities include troubleshooting operating systems, managing device migrations and software deployments, providing end-user support, handling hardware services, managing IT assets, and supporting mobile devices. Expertise in IT Service Management (ITSM) tools like NexThink is essential, as is experience with on-site, remote, white glove, and walk-in support scenarios.

Requirements

7+ years of experience
Customer Service with ITSM knowledge
Deskside support experience and walk-in support experience
White Glove Support experience
Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
Conference room support experience and should be able to help setting up events.
Experience with seamless transitions between Windows and Mac environments.
Proficient in managing OS image patching, software updates, and application deployments.
Experience in basic troubleshooting to determine device vs application issues.
Providing technical assistance for desktop client applications, ensuring optimal software performance.
Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
Handling procurement, disposal, and inventory tracking of IT hardware.
Managing devices through Intune and JAMF for enterprise-wide security and configuration.
Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
Delivering desk-side assistance, conference room technology support, and field services for remote sites
Experience on white glove support. Handling VIPs
Experience in providing walk-in support (eg: apple genius bar or tech bar).

Nice To Haves

Interest to learn new technologies.
Take ownership and drive results.
Should act as location POC for the IT related issues and coverage.
Should work with the team and ensure the coverage and support is taken care with zero escalation.

Responsibilities

Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
Device Migration, Software Deployment & Patch Management: Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
White Glove support: should have experience on white glove support. Handling VIPs
Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).