Desktop Support Technician Mass Eye and Ear
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. MGB Digital is hiring a Full Time End Point Network Technician! Onsite at Mass Eye and Ear Job Summary The Opportunity The End Point Network Technician is for providing technical services, ensuring the smooth operation of systems. Duties include deploying and configuring devices, installing and updating software, testing connectivity, performing diagnostics, troubleshooting issues, and making necessary repairs. Plays a key role in supporting end-users, minimizing downtime, and improving overall system performance.
Requirements
- High School Diploma or Equivalent required
- MGB can consider and review experience in lieu of a degree for this role
- Customer service and technical support experience, including hands-on experience with the installation, repair, and troubleshooting of personal computers 2-3 years required
- Proficient in analytical, troubleshooting, and problem-solving skills.
- Proficient knowledge of hardware components, operating systems (e.g., Windows, Mac OS), network protocols, and popular software solutions (e.g., Office 365, Internet browsers.
- Excellent verbal and written communication skills for interacting with staff, explaining technical concepts in non-technical terms, and documenting support activities clearly.
- Ability to multitask, prioritize, and manage multiple tasks efficiently in a fast-paced environment.
- Flexibility, versatility, and adaptability in day-to-day activities.
Nice To Haves
- Associate's Degree Related Field of Study preferred
- Hands-on experience in desktop support, telecom Support, technical support, or IT-related roles, preferably in a healthcare or managed care setting 1-2 years preferred
Responsibilities
- Troubleshoot and resolve technical issues (hardware, software, network devices).
- Ensure compliance with security policies and procedures, especially related to data confidentiality.
- Prioritize, triage, and escalate unresolved issues as appropriate, following ITIL leading practices.
- Provide break/fix support, including hardware maintenance and setup.
- Support large hardware deployments, operating system rollouts, and preventative maintenance tasks.
- Participate in Service Desk, Telecom, or network improvements, and deploy new technology.
- Ensure compliance with security policies and procedures, especially related to data confidentiality.
- Maintain inventory of hardware and software, ensuring proper functionality and life cycle management.
- Partial AV support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
