Desktop Support Technician - Springdale, OH

Military Spouse Corporate Career Network•Springdale, OH

13d•Onsite

About The Position

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Springdale, OH and provide end-user support.

Requirements

Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment
Familiarity with A/V conference rooms, ability to interface with central A/V team for support on vendor equipment
Experience providing executive white glove support
Experience with asset management
Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
Demonstrate high energy given fast-paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems)
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet
Ability to work with strong personalities
Managing stress while being able to deescalate tense users is a key attribute
Get work done independently, and for attendance for availability to work scheduled hours
Trusted to work proactively is a key attribute given limited site IT Leaders
Ability to handle multiple projects
Experience working in an enterprise environment
Be physically able to lift up to 40lbs, bend, crawl and climb
Be able to be on their feet and walk potentially a good portion of the day while visiting customers’ work area

Responsibilities

Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals.
Ability to set up, configure, and add all hardware
Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration task both planned or during emergency
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Assist Site Leader in the execution of established processes and escalations