Desktop Support Technician

NTT DATA • Milwaukee, WI

1h

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Milwaukee, Wisconsin (US-WI), United States (US). Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks. printers. May respond to calls after normal business hours per leader instructions. Identifies potential issues that could adversely impact end user experience and takes corrective action. Update and resolve tickets in a timely manner to achieve Service Levels.

Requirements

• Typically requires 2-4 years relevant experience
• High School Diploma or equivalent
• Strong knowledge of Windows operating system environment
• Solid client service skills
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic or international trips may be required

Nice To Haves

• Undergraduate degree or some college coursework preferred

Responsibilities

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks and printers
• Respond to calls after normal business hours per leader instructions
• Identifies potential issues that could adversely impact end user experience and takes corrective action
• Update and resolve tickets in a timely manner to achieve Service Levels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees