Desktop Support Technician

David's Bridal•King of Prussia, PA

23h•Onsite

About The Position

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today! This opportunity is for candidates that can provide service on site. The Desktop Support Technician role is to support and maintain desktops, laptops, tablets, printers and other peripherals so that end users can accomplish business tasks. This includes installing, configuring, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will also document, prioritize, and resolve end user help requests in a timely and accurate fashion, and provide end user training and assistance where required. Problem resolution may require that the Desktop Support Technician give in-person, hands-on help at the desktop level.

Requirements

Bachelor’s degree in computer sciences preferred or equivalent work experience.
Industry-relevant certifications highly preferred (A+, MCDST, MCP, etc.).
5 plus years of Desktop Support/Helpdesk work experience.
Experience with and/or working knowledge of the following is required:
Microsoft Windows Operating System (Windows 10+ Preferred).
Microsoft Office Products including Outlook, Lync, Visio & Project (Office 2013+ Preferred).
Apple Desktop and Laptop Hardware.
Macintosh Operating System & Applications, IOS Operating System.
Microsoft SCCM Management.
Microsoft Active Directory.
HP/Lenovo Desktop and Lenovo Laptop Hardware experience preferred.
Excellent written and verbal communication skills.
Analytical and problem-solving abilities are required.
Ability to conduct research into desktop issues, standards and products as required.
Good interpersonal skills and strong customer service orientation.
Strong technical documentation skills.
Highly self-motivated and self-directed with keen attention to detail.
Ability to effectively prioritize and execute tasks.

Nice To Haves

Experience with and/or working knowledge of the following is preferred:
Altiris Desktop Management Software.
Citrix XenDesktop/XenApp Software.
Basic knowledge of network troubleshooting.
Experience working in a team-oriented, collaborative environment.

Responsibilities

Troubleshoot, resolve, and document end user help requests for desktop, laptop, telecom and peripheral problems at Corporate, Conshohocken, Bristol, and remote office & home users.
Perform setup and configuration of new desktop/laptop equipment.
Manage installs, moves, adds and changes of desktop/laptop hardware, software & cabling.
Coordinate repair of equipment with vendors and service providers.
Assist in the maintenance of an accurate inventory of desktop equipment & licenses.
Document processes and procedures for ongoing management of the desktop environment.
Develop and provide end user training and documentation when necessary.
Ensure the timely resolution of assigned Helpdesk tickets.
On-call availability required.
Other duties as assigned.