Desktop Support Technician

TEKsystems•Frankfort, KY

3d•$20 - $23•Onsite

About The Position

We are seeking a Desktop Support Technician to provide onsite technical support to end users in a fast-paced enterprise environment. This role requires strong troubleshooting abilities, excellent customer service skills, and experience supporting desktop hardware, software, and operating systems. The ideal candidate is a IT support specialist who can effectively resolve technical issues while maintaining a positive user experience.

Requirements

Strong customer service and communication skills.
Experience with desktop hardware and software installation, configuration, and support.
Knowledge of Windows-based operating systems and desktop environments.
Experience using an IT ticketing or service management platform.
Ability to troubleshoot hardware, software, and end-user issues efficiently.
Strong problem-solving skills and the ability to work effectively under pressure.
Basic understanding of networking concepts and connectivity troubleshooting.

Nice To Haves

Experience supporting enterprise desktop environments.
Familiarity with user account administration and workstation deployment processes.
Experience providing phone, remote, and onsite technical support.

Responsibilities

Provide onsite desktop support for end users.
Install, configure, deploy, and maintain computer hardware and software.
Troubleshoot and resolve desktop, operating system, and application-related issues.
Perform hardware repairs and component replacements as needed.
Document, track, and manage incidents through a ticket management system.
Support user account administration and basic system access requests.
Assist with workstation imaging, deployments, and upgrades.
Provide technical assistance via in-person, phone, and remote support channels.
Perform basic network connectivity troubleshooting.
Deliver exceptional customer service and communicate technical information effectively to non-technical users.