Desktop Support Technician

TEKsystems • Town of Montezuma, NY

7d • $22 - $25 • Onsite

About The Position

We’re looking for a Desktop Support Specialist who can deliver dependable, high-quality technical support for end users. This role requires someone who is adaptable, proactive, and able to work independently while maintaining strong communication and collaboration with peers and stakeholders.

Requirements

• 2–3 years of experience in desktop or IT support roles.
• Strong troubleshooting skills for hardware and software issues.
• Experience with Active Directory, Office 365, and related tools.
• Familiarity with ticketing systems like ServiceNow.

Nice To Haves

• IT certifications or equivalent education.
• Knowledge of AV systems and troubleshooting.
• Experience with tools like Intune, SCCM, and Azure MFA.

Responsibilities

• Diagnose and resolve issues with computers, monitors, printers, and related hardware.
• Coordinate with onsite technicians to ensure successful hardware repairs and troubleshooting.
• Prepare, image, ship, and track laptops, desktops, and accessories.
• Maintain accurate asset inventory throughout the device lifecycle.
• Manage incident and task tickets in ServiceNow, meeting defined SLAs.
• Provide exceptional support to users both in person and remotely.
• Create and update documentation and knowledge base articles for the team.
• Collaborate with other IT teams to resolve cross-functional issues.
• Offer training and assistance to users when needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees