Desktop Support Technician

TEKsystems•New York, NY

9d•$22 - $25•Onsite

About The Position

This technician will be responsible for supporting users in a fast-paced healthcare environment. The role involves computer imaging and upgrades, PC and printer deployment, Wyse terminal setup and configuration, and mobile device configuration (iPhone, iPad). Additionally, the technician will handle clinical software installations, provide customer service and communication, and perform technical support tasks including system failure analysis, checkpoint rounds, and ensuring adherence to security policies. The position is responsible for the implementation, installation, maintenance, and support of various end-user infrastructure equipment, software, and connectivity, including PDAs, PCs (Macintosh, PC/Workstation), printers, LAN, AV, video conferencing, and telephones. The technician will also resolve typical software and hardware problems, act as a technical resource for hardware and software acquisition recommendations, perform proactive diagnostic checks, and assist with documentation. A key responsibility is monitoring the assigned desktop queue in the Front Range ticket system, logging actions, and closing tickets within established service levels. The role also involves assisting with and participating in small projects, including the installation, rollout, and/or upgrade of new software, hardware, systems, servers, and networks. The technician is expected to resolve a specified number of tickets per day and a percentage of monthly tickets at the desktop site using mobile tools, aiming to reduce the mean time to resolve each issue. Wire management for all IT equipment is also a responsibility, including taking before/after pictures of completed work.

Requirements

Prior experience doing desktop related work in a healthcare setting
Super tech savvy
Personable
Proactive go-getter mindset
Desktop
Troubleshooting
Hardware
Windows
Customer service
Technical support
Imaging
Deployment
Support
Active directory
Office 365
Printers
Ticketing system
Operating Room
Healthcare

Responsibilities

Computer imaging and upgrade
PC’s and Printer deployment
Wyse terminal setup and Configuration
Configure Mobile devices (IPhone, IPad )
Clinical software installations
Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion
Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures
Provide exemplary customer service across all levels of the organization; embrace a “never-say-no” attitude when addressing customer issues
Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT
Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities
Perform checkpoint rounds throughout the environment to ensure all equipment is operational
Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to
Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone
Responsible to solve typical software and hardware problems and malfunctions on these systems
Act as a technical resource to clients in making hardware and software acquisition recommendations
Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses
Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation
Monitor the assigned desktop queue(s) in the Front Range ticket system
Log real time written journal entries documenting actions taken on all ticket requests
Close tickets within established service levels
Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc.
Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department
Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc.
Responsible to resolve specified number of tickets per day
Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices
Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue
Perform wire management throughout the environment on all of our IT equipment, to ensure wiring is properly maintained
This includes taking before/after pictures of the work that is completed