Desktop Support Technician Windows 11
About The Position
L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows. Below is the complete job description: Primary Responsibilities: • Monitor computer hardware performance and diagnose system issues • Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive • Replace worn or defective parts and clean computer hardware according manufacturers' specifications • Perform testing of equipment that has been repaired, prior to returning the equipment to the user • Set up new configurations for computers including OS image deployment • Install, configure, and upgrade software applications including rollout project • Troubleshoot and resolve software application and OS related problems • Track and route problems and requests tickets while thoroughly documenting actions and resolutions • Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention • Perform system health check and mitigation to meet software and security standards including encryption, patching and backup Knowledge and Skill Requirements: • Extensive experience of supporting Office 365 Preferred Certification: Dell, HP, Apple Key Competencies: • Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Think pad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crash plan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper • Advanced technical skills in installation and troubleshooting of relevant software and hardware • Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems • A+ certification or equivalent years of experience • Positive attitude and collaborative approach in working within a team environment • Ability to lead coordination efforts and manage workload efficiencies • Strong customer service skills • Strong oral and written communications • Ability to learn and adapt quickly to changes • Critical thinking and analytical capabilities in troubleshooting and problem solving • Planning, organizing and prioritizing skills • Attention to detail • Ability to be flexible and handle stressful situations at times
Requirements
- Extensive experience of supporting Office 365
- Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Think pad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crash plan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper
- Advanced technical skills in installation and troubleshooting of relevant software and hardware
- Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
- A+ certification or equivalent years of experience
- Positive attitude and collaborative approach in working within a team environment
- Ability to lead coordination efforts and manage workload efficiencies
- Strong customer service skills
- Strong oral and written communications
- Ability to learn and adapt quickly to changes
- Critical thinking and analytical capabilities in troubleshooting and problem solving
- Planning, organizing and prioritizing skills
- Attention to detail
- Ability to be flexible and handle stressful situations at times
Nice To Haves
- Dell
- HP
- Apple
Responsibilities
- Monitor computer hardware performance and diagnose system issues
- Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
- Replace worn or defective parts and clean computer hardware according manufacturers' specifications
- Perform testing of equipment that has been repaired, prior to returning the equipment to the user
- Set up new configurations for computers including OS image deployment
- Install, configure, and upgrade software applications including rollout project
- Troubleshoot and resolve software application and OS related problems
- Track and route problems and requests tickets while thoroughly documenting actions and resolutions
- Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
