Desktop support-Windows operating system

NTT DATA • Milwaukee, WI

3h

About The Position

Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. May respond to calls after normal business hours per leader instructions. Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers. Identifies potential issues that could adversely impact end user experience and takes corrective action.

Requirements

• Typically requires 1-2 years relevant experience.
• High School Diploma or equivalent.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodation.

Nice To Haves

• Undergraduate degree or some college coursework preferred.

Responsibilities

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED