Desktop Support Technician - Windows 11
About The Position
We are seeking a skilled and customer‑focused Desktop Support Technician to join an expanding IT team supporting a busy clinical environment in Greenwich, CT. This role offers a mix of project work and daily end‑user support, serving a wide range of professionals including clinicians, managers, and administrative staff. What You’ll Do In this role, you will support both ongoing projects and day‑to-day technical needs, including: Providing in‑person, phone, and email support for desktop and end‑user issues Troubleshooting in a Windows environment, including Active Directory account and permission management Resolving basic network connectivity issues, IP conflicts, and mapping network drives and printers Deploying and supporting desktops, thin clients, workstations, and multifunction devices Offering white‑glove service to professionals across multiple departments Clearly documenting all work and actions taken This position is fully onsite in Greenwich, CT, with occasional travel to nearby locations as needed.
Requirements
- Strong Windows troubleshooting skills
- Experience with Active Directory (user accounts, permissions)
- PC/Desktop support experience
- Basic networking knowledge (IP issues, mapping drives/printers)
- Excellent customer service and communication abilities
Nice To Haves
- Experience supporting clinical or fast‑paced environments
- Experience with patch panels or similar infrastructure
- Experience with imaging, deployments, or hardware rollouts
Responsibilities
- Providing in‑person, phone, and email support for desktop and end‑user issues
- Troubleshooting in a Windows environment, including Active Directory account and permission management
- Resolving basic network connectivity issues, IP conflicts, and mapping network drives and printers
- Deploying and supporting desktops, thin clients, workstations, and multifunction devices
- Offering white‑glove service to professionals across multiple departments
- Clearly documenting all work and actions taken
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
