Desktop Support Technician - T2

TEKsystems•Columbus, IN

5d•$26 - $30•Onsite

About The Position

The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office and manufacturing environment that includes desktop/portable and remote devices, printers/copiers, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business, manufacturing, and engineering software. This position expands on the IT Support Technician I position by adding additional technical roles, while also demonstrating an ability to use independent decision-making and initiative to solve complex problems. This involves providing advanced troubleshooting skills and determining best practices and standard computing procedures. The position recommends and initiates process improvements to maximize operational efficiency.

Requirements

Level 2 Tech Support, troubleshooting computers, printers, scanners
Tech experience with W10, W11, O365, a/d, DHCP knowledge
Troubleshoot and work on jamming printers – general printer Troubleshooting.
Basic network troubleshooting experience – figure out issue w / computer or network issue.
TS 101 issues.
Ticketing system – ServiceNow, mobile phones, hand held scanners.
Experience working in a manufacturing IT environment.
Exposure / experience with SCCM is very helpful.
Support devices such as laptops, desktops, printers, iPads, iPhones, zebra printers on the production floor and tablets and scanners.
Experience working in a manufacturing environment is helpful.
Supporting niche apps with limited documentation.
Good troubleshooting skills.
Experience with Windows, PC Troubleshooting, Active Directory (creating accounts) and application troubleshooting.
Excellent customer service skills.
Customer-Centric - Passionate about enhancing our customers’ experience and believes the greatest wrong is a poor customer experience.
Is humble and loves handling a variety of tasks and challenges every day. One minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project.
Continually looks to disrupt the technology industry by offering innovative and exciting ideas to constantly improve the services offered by IT.
Studious – Knowledgeable of new technology through research; having a creative focus towards the manufacturing process and continuous desire to improve and grow
Bachelor’s degree OR equivalent of experience in an IT-related environment
Experience in the installation, configuration, use, and troubleshooting of mobile and desktop devices.
Typically has 3 to 5 years of Corporate IT Desktop Support work experience
Must be able to demonstrate well-developed and proven organizational, problem-solving, analytical, and time management skills
Must be able to demonstrate project management, data analysis, customer services, and support skills.
ITIL Foundations Certification or ITSM/ITIL experience
Coordinated with a team of 20 people to update and maintain current documentation on software and maintain service desk help.
Managed Active Directory and Azure AD, overseeing user configurations and system optimization.
Imaged and set up Windows using WDS and MDT.
Utilized PDQ and SCCM for software deployment.
Coordinated with vendors for diverse projects, leveraging varied platforms to ensure seamless execution.
Facilitated innovative solutions, such as a Private 5G cellular network, resolving wireless connectivity issues.
Leveraged PowerShell and API integration for automation and enhanced security permissions
Leveraged various tools for remote management of servers, laptops and users.
Maintained various label printers including, brother, Zebra, Printronix, and Labeltac.
Maintained office MFP and desktop printers.
Windows 10, Windows 11, DHCP, O365
Excellent customer service and communication skills.
Self driven and problem solving skills.
Great team player.

Nice To Haves

Exposure / experience with SCCM is very helpful.
Experience working in a manufacturing environment is helpful.

Responsibilities

Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues
Provide level II assistance with infrastructure and desktop support issues and support level I staff in problem resolution
Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management
Configuration and deployment of client’s equipment to perform business required functions such as file sharing, printing, email, and internet usage
May provide installation, support, and administration of a virtualized Windows server environment using VMware
Have a solid understanding of both server and client OS and application operations related to company services and deployment of such items
Active Directory functions such as group creation and modification, user creation and modification, and various permission-related items.
Establish and maintain user accounts and passwords in accordance with company information security guidelines.
Provide leadership, planning, support, and implementing assistance to IT-related project activities as directed.
Manage enterprise software inventory system to track and distribute company-approved software programs and updates.
Provide mentoring and other subject matter expert knowledge sharing to peer team members.
Ability to work both independently and with a group efficiently to meet deadlines
Review and recommend modifications to helpdesk procedures with IT Managers
Self-motivated, detail-oriented, and organized to meet 2s standards
Excellent communication, both oral and written, interpersonal, organization and presentation skills
Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles
Abide by company Core Values and behave professionally, courteously, and respectfully in all situations
Perform other duties as assigned.