Desktop Support Technician - Level I
About The Position
MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Requirements
- Desktop Support experience.
- Familiarity with Microsoft Intune.
- Strong customer service and communication skills.
- Experience assisting with Microsoft tenant/email tenant migrations.
- Experience downloading and configuring Microsoft Intune and signing users in.
- Ability to troubleshoot password reset and authentication issues.
- Ability to follow a documented migration process/script to move end-user computers to a new domain.
- Comfortable working in a fast-paced, onsite support environment.
Responsibilities
- Assist users with migrating from one Microsoft tenant to a new tenant.
- Support end users throughout the migration process.
- Assist users at the support desk with device migration to the new tenant.
- Proactively walk the office floor, check in with end users, and provide assistance at their desks.
- Follow a documented migration process/script to move end-user computers to a new domain.
- Troubleshoot password reset and authentication issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
