Desktop Support Technician - Junior Level

Radiant Digital•Kingstown, RI

1d•Onsite

About The Position

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. This position is for a Desktop Support Technician - Junior Level located in Kingston, RI (Onsite) for a duration of 6 Months plus. The role involves supporting instructional technology with faculty in the Teaching and Learning Services team, maintaining and managing educational technology tools and resources, and assisting faculty in leveraging learning technology services. Collaboration within Information Technology Services (ITS) and across departments is key for comprehensive support, including training, tickets, and support resource creation. The role may also involve supporting other team staff with projects.

Requirements

High School Degree
Demonstrated problem-solving skills
Demonstrated attention to detail
Demonstrated strong verbal and interpersonal communications skills
Demonstrated proficiency in written communication skills
Demonstrated customer service skills
Demonstrated ability to work independently
Demonstrated experience using content editing tools (MS Word, etc.)
Demonstrated ability to adhere to institutional policies, plans, objectives, rules, regulations, and standards and communicate the interpretation to others
Demonstrated ability to work with diverse groups/populations

Nice To Haves

Bachelor’s degree
Demonstrated ability to meet project tasks and deliverables on time
Demonstrated experience with project management tools
Demonstrated knowledge of information technology (i.e., applications, processes, software, hardware, and equipment)
Demonstrated experience in higher education
Demonstrated experience supporting faculty
Demonstrated experience in the field of educational technologies
Demonstrated experience supporting a Learning Management System
Minimum of one year of experience creating and providing training

Responsibilities

Maintain accessible, user-friendly services and tools.
Serve as a TLS support contact for end-users using instructional technology, providing expertise, solutions, and communication of deliverables.
Analyze, troubleshoot, and resolve issues with instructional technologies, including the Learning Management System (LMS).
Create and deliver training materials and tools for professional development, including support resources such as training videos, knowledge base guides, and website pages.
Host in-person and virtual support sessions for end-users.
Manage and resolve support tickets efficiently.
Stay updated on accessibility laws and integrate compliance into tools and training programs.
Ensure project task completion within budget, schedule, and design constraints under the supervision of project leaders.
Collaborate with team members to assess user needs and provide support as needed.
Run professional development training.
Communicate effectively with diverse University stakeholders, ensuring technical clarity and collaborative problem-solving.
Maintain ability to adapt to changing priorities quickly.
Work both collaboratively and independently with minimal supervision to support end-users and projects.
Perform WordPress website updates and minor edits.
Create promotional and informational materials, such as fliers and adverts, using Adobe products.
Troubleshoot and resolve technical errors in educational technologies.
Meet training program and project deadlines.