Desktop Support Technician II

3MD Inc. • US,

3d • $30 - $37 • Onsite

About The Position

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients.

Requirements

• High School Diploma is Required
• 3 - 5 Years of Experience
• Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment
• MS Office, and other software application setups, upgrades, and troubleshooting
• Ticket management utilizing trouble ticket tracking applications
• Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory
• Printer support and maintenance
• Act as team point person on small teams and providing direction/support to other team members
• Mastery of Desktop Support Technician I job duties
• Superior customer service skills. Excellent verbal, written, and interpersonal skills
• Ability to work independently with minimal supervision as needed
• Drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies are required to work in hospital environments and may be required in other client settings.

Nice To Haves

• Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
• Experience working in a hospital environment is a huge plus
• AA degree in an IT-related field is strongly preferred
• Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
• An A+, MCP, and/or MCDST Certification strongly desired
• Experience in a Macintosh environment is a plus

Responsibilities

• Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment
• Remote moderately complex desk-side technical support including remote control of end-users’ devices
• Research and provide recommendations for technical upgrades and changes to end-user devices and systems
• Assist with the creation and maintenance of technical and user documentation
• Act as point person on small project teams. Provide direction/support to other team members
• Communicate status updates to customer and coordination/project management resources
• Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
• Some projects may involve travel to different sites located throughout the state and/or nationwide

Benefits

• medical, dental, and vision insurance
• a 401(k) plan and company contribution
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits
• up to 6 scheduled paid holidays
• up to 112 hours of PTO based on years of service
• up to 8 hours of paid volunteer time
• Additional paid sick leave is also provided if required by state or local law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED