Technician, Desktop Support, II

Carrington Mortgage • Phoenix, AZ

2d

About The Position

The Desktop Technician II is responsible for the installation, update, and repair of personal computer hardware and software systems. This role involves recommending, maintaining, and implementing desktop solutions to support organizational business needs. All duties must be performed in accordance with the company’s policies and procedures, and all US state and federal laws and regulations where the company operates.

Requirements

• High school diploma or equivalent.
• Five (5) or more years of desktop support/technician experience.
• Experience with MS Windows installation and troubleshooting.
• Experience with network troubleshooting, including in-depth knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) and LANs.

Nice To Haves

• Technical training in desktop management beyond high school preferred.
• Some college or equivalent work experience preferred.
• Microsoft Certified Systems Engineer (MCSE) certifications in applicable Windows operating system certification preferred.
• Desktop Administration Suite or comparable system certification preferred.

Responsibilities

• Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment.
• Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configuring security settings; adding hardware drivers; and updating/patching operating system/applications.
• Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages.
• Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management.
• Establish and maintain user accounts and passwords in accordance with company information security guidelines.
• Manage enterprise software inventory system to track and distribute company approved software programs and updates.
• Set up, move and/or transfer phone extensions.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED