IT - Desktop Support Tech II
Cincinnati Financial•Fairfield, OH
•Hybrid
About The Position
Our Desktop Support department is currently seeking a desktop support technician to build, configure and install Windows desktops and laptops; and perform advanced hardware and software troubleshooting for associates.
Requirements
- experience installing hardware and software
- effective communication and customer service skills
- experience with Windows 10 and Office 365 suite of products including Excel, Word, Access and Outlook
- working knowledge of networks and network terminology
- repair skills for PCs and peripherals
- must be a self-starter
- the ability to work in a team environment.
Nice To Haves
- An associate’s degree or have equivalent experience in computer science or related discipline.
- Industry relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ as well as knowledge of Windows 10 and VMWare view/thin clients.
Responsibilities
- perform essential software installs and uninstalls
- perform new system imaging and configuration
- track and update open calls and escalate situations as necessary
- assist in creating documentation for installing and troubleshooting hardware and software issues
- complete assigned projects on time and provide status reports to management
- install hardware and software, including operating system and office applications
- perform required quality assurance tests
- work with customers, set appointments, maintain schedules and other documentation
Benefits
- hybrid work options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
