Desktop Support Tech II

UHS•Anchorage, AK

61d

About The Position

JOB DESCRIPTION: The Desktop and Network Support Technician is responsible for assisting staff with technical support of desktop computers, applications, and related technology. Support includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems, independent analyses communication and problem solving. Technician shall also provide facility support for telephone and video management.

Requirements

High school diploma or equivalent AND three (3) years related experience supporting Windows 10 on desktop and laptop PCs required. Education can be substituted with experience on a year for year basis.
Modern Desktop Administrator Associate certification required within 90 days of hire. CompTIA A+ and/or Network+ preferred.
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PC’s, within a Windows AD environment.
Experience installing software, patches, and updates on Desktops, Laptops, and Servers
Experience troubleshooting basic network, software, and printing problems.
Customer service experience required.
Ability to perform assignments with minimal supervision;
Ability to work successfully under highly stressful conditions;
Ability to make sound, independent judgments based on scientific and/or ethical principles;
Capability of adapting to varying workloads and work assignments on a constant basis;
Effective comprehensive reading skills, strong communication skills, written and verbal.
Must have a working knowledge of computers.
Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
Must be able to demonstrate special training, knowledge and skills specific to job within the first three (3) months of training.
Must complete all mandatory in-services annually.
Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray annually thereafter.

Nice To Haves

CompTIA A+ and/or Network+ preferred.
Project management experience preferred.

Responsibilities

Assists staff with the installation, configuration, inspections, troubleshooting, cleaning, and repair of desktop computer, peripheral equipment and software within established standards and guidelines.
Manages system accounts, assists staff with creation and disabling of different system accounts, including corporate enterprise accounts within established standards and guidelines.
Controls building access badge management system, which entails the creation and disabling of employee badges and the management and administration of the badge systems within established standards and guidelines; assists with yearly badge audit.
Controls video management hardware and software, including installing and repairing devices.
Assists in maintaining LAN/WAN networks, telephone systems, and overhead paging cabling and hardware.
Using network monitoring tools to troubleshoot, diagnose and repair network devices.
Collaborates with the vendor for printer/copier services and support. Facilitates networking and adding devices to the server.
Trains and orients staff on use of hardware and software; works with procurement staff to maintain proper inventory of hardware and software while insuring correct software licensing. Preparing manuals and user guide for training purposes and for the use of users.
Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specific specifications.
Design, document, test, create or modify computer programs related to machine operating systems.
Works with BHIS Help Desk or applicable vendor support to resolve technical problems with different electronic systems. Functions as a help desk for facility.
Recommends and/or performs upgrades on systems to ensure longevity. Continuously working toward improving the performance of the systems.
Recommending the need for new software and hardware systems to the management. Works with UHS-BH Corp IT with research, bids and purchase orders. Developing and/or implementing the efficient and cost-effective software solutions for a particular problem.
Maintain cleanliness and organization of the IT Communication room(s).
Works with identified employees in each building to function as liaison between the IT department and each facility.
Provides day to day oversight of IT projects and reports progress to leadership.
Updating their knowledge about the latest programming techniques and technologies.
Working closely with the management and other teams in achieving the organizational goal.
Provides off-hour support as needed.
Performs other duties as assigned.