Desktop Support Tech
About The Position
The Desktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. They are responsible for answering IT requests specific to PC hardware, networks, or software via phone, email, live chat, or instant message. They may find the need to may explain solutions in both technical and nontechnical terms. Under general supervision, the MemorialCare Desktop Support Technician performs entry level Tier 2 support. They provide advance technical trouble shooting and analysis methods to offer resolution to incidents, problems, and requests specific to PC hardware, networks, or software.
Requirements
- Minimum 1-year desktop support experience
- Obtained strong knowledge of PC hardware and networks including installation requirements and LAN\WAN
- Demonstrated knowledge of software including Microsoft Operating System
- Demonstrated use of effective verbal and written communication to successfully achieve end user support
- Proven analytical, logical thinking, and problem-solving skills to resolve reported issues
Nice To Haves
- Experienced in a healthcare environment preferred
- A+ Certification
- Microsoft Networking Essentials certification preferred
Responsibilities
- Build and install PCs, associated peripheral devices, and mobile / smart phones
- Provide technical support to users and colleges as appropriate
- Work to identify issues and recommend potential changes and system improvements
- Resolve reported issues within established standards for timeframes and quality
- Provide quality customer support
- Record daily documentation of issues and achievements for tracking purposes
- Be at work and be on time
- Follow company policies, procedures and directives
- Interact in a positive and constructive manner
- Prioritize and multitask
Benefits
- In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.
- Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents.
- We offer high quality health insurance plan options, so you can select the best choice for your family.
- Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
