Desktop Support Tech I

V R Della Infotech • Kansas City, KS

2d • Onsite

About The Position

This role is for a Desktop Support Technician I, responsible for providing technical support and assistance to end-users. The position involves troubleshooting, installing, configuring, and upgrading computer equipment, as well as documenting service tickets and adhering to established Service Level Agreements (SLAs). Additionally, the role may include providing basic technical training to end-users. The position is located at 4000 Cambridge St, Kansas City, KS 66160, and is a 13-week contract. The work schedule is Monday-Friday, 1500-2330, with a requirement to work 2 weekends per month and holidays as needed. This is a nicotine-free facility.

Requirements

• High school diploma.
• Microsoft Windows Certification or willingness to obtain within the first 6 months.
• 1-3 years of IT experience.
• 1-3 years of experience maintaining, troubleshooting, installing, configuring, and upgrading computer equipment.
• Experience documenting service tickets and working within established SLAs.
• Experience providing basic technical training to end users.

Nice To Haves

• Previous Desktop experience.
• Associate degree in computer systems or related field (accepted for new graduates with one year of relevant experience).

Responsibilities

• Install, configure, and upgrade computer equipment.
• Troubleshoot and maintain computer systems.
• Document service tickets and work within established SLAs.
• Provide basic technical training to end users.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED