Desktop Support Specialist

CAI•Beaverton, OR

6d•$30 - $32•Onsite

About The Position

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 2+ years of experience in a similar support role and a solid understanding of Windows operating systems and networking, apply now. We are looking for a Desktop Support Specialist to provide critical installation, configuration, and administration of Windows operating systems and network switches, ensuring uptime and integrity of systems in compliance with client policy. This position will be Full-Time and On-Site in Beaverton, OR.

Requirements

2+ years of experience in a similar support role, preferably in a high-availability, 24 x 7 production environment
Excellent knowledge of building laptops/desktop PCs, creating/configuring standard install images, installing operating systems, and patching
Experience in installing/supporting network switches
Knowledge of supported systems including printers, network interfaces, Windows 7/10 OS, phones (Android/Windows), tablets, and other mobile computers
General understanding of networking (TCP/IP, DNS, DHCP, performance monitoring)
Good knowledge of Microsoft Office tools and PC imaging/backup software

Nice To Haves

Experience with system monitoring tools like SolarWinds or Nagios
Semiconductor industry experience

Responsibilities

Install, configure, and administer Windows operating systems
Install and assist in configuring network switches
Maintain system configuration and integrity as per client policy
Ensure system uptime within the fab and respond promptly to fab-support events
Install and support client applications and provide customer support
Keep systems up to date with patches and firmware/bios updates
Work on multiple projects with minimal supervision or guidance
Provide 1st/2nd tier support for helpdesk-related issues
Perform other duties as assigned
Create and maintain documentation for established support procedures and processes