Desktop Support Specialist
About The Position
The Desktop Support Specialist is responsible for ensuring that an organization’s computers, software, and related technology run smoothly. Brown & Crouppen is one of the largest personal injury law firms in the Midwest, dedicated to helping individuals fight for justice against powerful insurance companies and corporations. Our firm prides itself on providing outstanding legal representation while ensuring every client receives personalized attention and care. Our mission is to level the playing field so that every person—regardless of race, gender, orientation, religion, age, or income—can pursue justice and receive fair compensation for their injuries.
Requirements
- Exceptional communication skills
- Strong work ethic
- 2 years’ experience with the following: Active Directory, Microsoft 365 suite, Windows 10, Windows Server (bonus), SharePoint, Desktop Support, Help Desk
- Previous experience in IT or related field
Nice To Haves
- Windows Server experience
- Associate’s degree in computer science or related field preferred
Responsibilities
- Diagnosing and resolving technical issues with hardware or software systems
- Consulting with users over the phone or in person to understand and troubleshoot technical issues.
- Document technical support procedures through ticketing system
- Setup and configure workstations with computers and other necessary equipment
- Ensure security and privacy of networks and computer systems
- Other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Short term and long-term disability coverage
- Flexible Spending Account (FSA)
- Generous Paid Time Off (PTO) & Paid Holidays
- 401(k) with employer match
- Flexible Schedule
- On-Site Gym
- Wellness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
